Only agents that recorded events on the case get a lane. Subagents that reported straight to the Lead have none, and a lane with a single event shows no duration.
Lead
15m 48s
Historian
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Fixer
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Critic
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Replay
Ready to replay
Evidence
Expected
Empty coupon field → no discount applied, cart shows valid numeric totals
Actual
Clicking Apply with empty coupon input renders ₹NaN for Discount (NaN% off) and ₹NaN for Total
Steps
Add any product to cart
Leave coupon code field empty
Click Apply button
Observe cart summary shows ₹NaN discount and ₹NaN total